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How does the cleaning crew access my home/business? 

Most of our clients provides us with a key or code to access their home or business. If you decide not to leave a key or access code, someone must be home to allow us in. The person must be at least 17 years of age. If we arrive at your home/business and cannot access, full payment of cleaning must be paid before being able to book again for the inconvenience.  

 

How do I pay for my services? 

Payment is due the day of your cleaning. We accept Cash, Checks, all major credit cards, and Zelle. Invoices are an option including a processing fee, as well. If you decide to leave a check or cash, please leave it in an envelope labeled Pristine Touch. 

 

What if I need to change my cleaning day? 

We ask that you give notice as far in advance as possible. We hold your spot for you and often times turn down other business to do so. Cancellations should be communicated at least 48 hours in advance.  Any cancellations/reschedules between 47-24 hours will render 50% of cleaning  payment. If payment is not made, client is blocked from booking until payment has been satisfied. 

 

What if items are damaged in my home?

If items are damaged prior to Pristine Touch accessing your home/business we ask that you notify us. If we damage anything in your home, we will notify the client. We will do our best to repair or replace the damaged item at value. 

 

Should I do anything before Pristine Touch arrives? 

Yes! Please pick up items to allow our crew to focus on what the client and owner discussed in their cleaning plan.